abellinhe@gmail.com

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iFood Benefits

Context

The project focused on creating and optimizing landing pages for iFood Benefits to increase qualified lead acquisition and reduce friction across the hiring journey.

My Role

Designed and implemented acquisition-focused landing pages, defining structure, visual hierarchy, mobile-first layouts, and builder implementation.

Duration

Jun - Sep 2022

  1. The problem

0.04%

conversion rate

0.04%

conversion rate

0.04%

conversion rate

Only 0.04% of visitors completed the funnel, with more than 99% dropping off at the first step.
The experience lacked clarity, required too much effort upfront, and wasn’t optimized for mobile usage. Near the end of the journey, an additional 40% drop-off occurred at the payment stage.

  1. What was getting in the way

  • Unclear value proposition on first contact

  • Fragmented entry points leading to inconsistent flows

  • Long and invasive forms early in the journey

  • Layouts not optimized for mobile devices

  1. Design focus

The work focused on simplifying the experience rather than adding new elements.
Key priorities included clearer messaging, fewer steps, reduced cognitive load, and a more predictable journey from landing to conversion.

  1. What was delivered

✦ Hero & value proposition

  • Clear value proposition communicated above the fold

  • Headline focused on practical benefits instead of feature explanation

  • Primary CTA positioned early to encourage exploration

  • Reduced visual noise to keep focus on the main message

✦ Conversion strategy

  • Minimal form with reduced number of required fields

  • Form positioned after value communication, not before

  • Clear CTA aligned with the user’s intent

  • Low-friction entry point designed to increase completion rate

✦ Content structure

  • Information broken into clear, scannable sections

  • Benefits grouped by use case instead of long explanatory text

  • Icons and illustrations supporting fast visual understanding

  • Progressive disclosure to avoid overwhelming users early

  • Separation between informational content and conversion areas

✦ Decision support

  • Clear categorization to help users visualize real-life usage

  • Broad coverage communicated early to increase perceived value

  • Simple descriptions focused on outcomes, not rules

  • Visual consistency across categories to support scanning

  1. Impact

As part of a broader optimization effort, the landing page improvements contributed to:

customer acquisition cost

16.8%

cac reduced by 16.8%

acquired lives

52%

acquired lives increased by 52%

site engagement

90%

site engagement april to september

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